Wherever possible, we will fix all of the usual causes of breakdown related problems such as flat tyres and flat batteries.
If major parts or factory diagnostics technology is needed, we will relocate your car to the nearest approved repairer for further investigation.
Call 1300 302 500 if your vehicle needs assistance.
Our trained assistance team will provide over-the-phone advice relating to getting your car back on the road.
This specifically related to any safety warnings or lights that may appear or technical and mechanical information regarding your car.
Call 1300 302 500 if you require technical advice.
If a dealer is either not open or within close proximity of the breakdown, we will supply the emergency batteries or parts required to get you back on the road.
If the breakdown was caused through a customer related fault all costs required to repair and the replacement parts will be charged back to the customer.
Call 1300 302 500 if you need assistance with your vehicle.
In the event that you run out of fuel - has happened to us all - we will either provide an emergency supply of fuel or transport your car to the nearest service station.
Call 1300 302 500 if you've run out of fuel.
If your car is immobilized or is not safe to drive, we will transport your car to the nearest repairer, up to 20kms in metropolitan areas, and 50km round trip in regional areas.
Should your vehicle need to be transported any further you will be charged to you in line with the attending contactors’ fee.
With additional benefits included in the premium cover, your vehicle will be transported up to 50 kilometers in metropolitan areas, and 100 kilometer round trip in regional areas.
Call 1300 302 500 if your car immobilized or is not safe to drive.
If your car has been involved in an accident, we will arrange for the transportation of the vehicle to the nearest approved repairer or a repairer of your preference.
All costs associated with the towing and transportation of the vehicle will be charged to the customer.
We will provide advice on the appropriate information required from the other parties involved in the accident, such as their name, address, contact numbers, vehicle registrations, insurance details and any witness details.
Call 1300 302 500 if you are involved in an accident.
Should your key be lost or stolen, or if it has been locked inside your car, we will organise for either the spare key to be delivered or for a locksmith to attend.
Please note, you will be responsible for any costs over $80.00 including GST per event.
If you require the vehicle to be broken into in order to recover keys locked inside we will not be responsible for any loss or damage that occurs to the vehicle.
Call 1300 302 500 if you've lost your key or locked it in your car.
If your vehicle has been transported to a dealer or an authorised repairer after a breakdown, we will work with your repairer to ensure that the vehicle is back on the road as soon as possible.
We'll call you to follow up on your vehicle.
We will assist you to locate the closest appropriate dealership, service station, and repair workshop, tyre or windscreen outlet anywhere in Australia.
Call 1300 302 500 if you require us to locate an appropriate dealership, service station, and repair workshop, tyre or windscreen outlet for you.
We will arrange and provide hotel accommodation for you and up to four passengers, for a maximum of three (3) nights at a maximum cost of $120.00 including GST per night. You will be responsible for all meals, telephone call costs and any hotel sundries.
Call 1300 302 500 if you require accommodation assistance.
We will arrange and provide a rental car for you for a maximum of four (4) days at a maximum cost of $90.00 including GST per day. Rental car entitlements cease once the vehicle has been repaired. The driver / hirer of the rental car will be responsible for all fuel costs, excess kilometre charges, toll fees, insurance waivers, insurance excess and damage claims payable on the rental car.
Call 1300 302 500 if you require rental car assistance.
If, following a breakdown, the Vehicle cannot be repaired and hotel accommodation or a rental car are not available, We will arrange and provide alternative transport where possible for the you and up to four (4) passengers traveling in the Vehicle to return home or to their intended destination. We would be responsible for maximum cost of $100.00 including GST per person.
Call 1300 302 500 if you require alternative travel assistance.
When your vehicle has been repaired after a breakdown, we can arrange for delivery of the Vehicle to the your home or intended destination. Alternatively, arrangements can be made for you to return to the repaired Vehicle. All costs associated with this service will be the responsibility of the Customer.
Call 1300 302 500 if you require vehicle recovery assistance.
For roadside assistance call
1300 302 500 24/7 any day of the year.
Alternatively call our customer experience manager directly on
+61 431 222 082
Level 8, 65 York St
Sydney NSW 2000
I was on the way to an appointment and battery was flat. Called 365 Roadside Assistance and within 30 minutes I was able to get going.Jason Poole
I hit a pot hole in the rain and called 365 Roadside Assistance. They changed my tyre and I did not have to get wet.Joan Patterson
Safe and secure Roadside Assistance. 24 hours a day. 365 days a year.
The privacy of your personal information is very important to 365 Assistance Pty Ltd ( 'us', 'our' or 'we').
The Federal Government's Privacy Act regulates, via the National Privacy Principles, the way private sector organizations can collect, use, keep, secure and disclose personal information.
Personal information includes information that can be used to identify an individual e.g name, address, telephone number, age, and details about your vehicles..
The aim of the law is to ensure that private organisations that hold personal information about people, handle that information responsibly. It also gives people some control over the way information about them is handled. For example, it gives individuals the right to know what personal information an organization holds about them and a right to correct that information if it is wrong.
We collect personal information from you that is relevant to providing products and services to you. Where possible, we collect it directly from you.
We will only do so with your consent, or otherwise in accordance with the Privacy Act. That consent may be express, or implied, such as when you have been informed verbally, or when you continue a telephone call with our staff, after you have heard a recorded message.
We may collect some personally identifiable information about you at different times depending on how you choose to access our website.
If you submit your e-mail address for a request it will be used to complete that request and send a reply. If you submit your email address for the purpose of purchasing membership on-line, we may also use it to provide you with specific information regarding your merbership products.
We may request your e-mail address for the inclusion into a mailing list. If you choose to submit your e-mail address an option to remove this address from our database will be offered to you via e-mail correspondence. All opt-in e-mails sent to the mailing list will comply with the Australian Spam Act.
From time to time, we may use data collection devices such as 'cookies' in conjunction with our website. Cookies are commonly used on the internet. They are a small file placed onto a computer by a server. A cookie can later be identified by a server. We may use both 'persistent' and 'session cookies'. We use the services of a marketing company to help us measure the effectiveness of our advertising and how visitors use our site. Although our marketing company manages the information coming from our site on our behalf, we control how that data may and may not be used. Any information that is collected in this way is used in an aggregated form, we do not use it to identify you as an individual.
If you wish, you can configure your browser so it does not accept cookies, but this may affect the functionality of the website.
We use the personal information we collect to provide quotations and to issue policies. We also use that information to administer your policy, to process any claims you may have and to enhance our relationship with you. In addition we may use the information to provide you with updates of our products and services, and products and services provided by affiliated companies.
The personal information that we collect from you may be disclosed to other parties which are involved with the provision of our products and services to you. Such parties include your repairer and any roadside services providers such as tow truck operators or locksmiths. We may also obtain information about you from some of the above parties. Where you provide us with personal information about other people you must have their consent to do this, and to provide it on their behalf. If not, you must tell us.
Personal information may also be provided to our affiliated companies to enable them to offer products and services directly to you.
We will also disclose your personal information where the disclosure is required or authorised by or under law. As an example, we may disclose information to government agencies.
Any third parties we provide information to, can use or disclose personal information provided to them, only for the specific purpose for which it was provided.
You can request access to the personal information we hold about you. Access will not be denied unless there are exceptional circumstances as allowed for under the Privacy Act. For example, where we are involved in legal proceedings or where the request is frivolous. We may charge a fee for access and if we do, we will advise you of the fee prior to proceeding with the request.
We will take reasonable measures to ensure that the personal information we hold about you is accurate and up to date. If you believe your personal information is not accurate and up to date, please inform us. We will promptly update any information that is incorrect.
We will take reasonable precautions to ensure that the personal information that we have about you is protected against any unlawful use or access and is kept safe and secure.
While we undertake reasonable steps to protect your personal information, no guarantee can be given that information sent over the internet is always 100% secure. Sending and receiving information over the internet is at the user's own risk, however we will take all reasonable steps to ensure your data security once we receive it.×
If you require it, we will provide you with Roadside Assistance Australia wide. Your membership is valid for the vehicle which you nominate to us only. Service and benefits become effective two working days after receipt of payment.
Your membership is non-transferable. We reserve the right to withdraw or withhold services in the event a member is violent, abusive, or attempting to receive service by deception.
Unless we are required by law to give a refund, membership fees (including emergency assistance fees) paid to 365 Roadside Assistance are non-refundable.
If you change your vehicle registration number or home address you must advise us within 7 days.
When requesting Roadside Assistance you must provide the correct vehicle details and the exact location of the vehicle. All services will be at your expense if we are not able to confirm your membership or locate your vehicle based on the information you provide to us.
Roadside Assistance is only available on any sealed or designated roads, accessible by standard 2-wheel drive recovery vehicles, that the service provider deems to be safe.
Roadside Assistance is only provided where the weight of the vehicle is less than 3.0 Tonnes GVM and the length of the vehicle is less than 5.5 metres.
Towing will be provided using the most appropriate equipment available (such as lift-tow or flat-top truck) as determined by us. Should Specialised Towing Equipment or Personnel be required (such as power winches, extended cables or hydraulic vehicle moving jack dolly's etc) this service will be at the driver/member's expense – payable at time of service.
If you are located in a some regional or remote locations and require assistance, you may be charged an additional call out fee.
You must remain with your vehicle after requesting service. If you are not in attendance with your vehicle at the time when the service provider arrives the service cannot be supplied and one call-out will be deducted from the member's’ call-outs. Further call-outs related to the same breakdown will be considered a separate call-out.
Roadside Assistance is provided in the event of an unexpected mechanical breakdown. It does not cover vehicle maintenance or permanent repairs. Temporary repairs may be made at the request of the member/driver to mobilise the vehicle (where able). However, regular maintenance or any mechanical repairs, major or otherwise, is the member’s responsibility and will be at the member's expense.
The provision of benefits and services under Roadside Assistance is subject to the following exclusions:
In the event the member insists the vehicle be broken into to recover keys locked inside the vehicle, no responsibility or liability is taken by 365 Roadside Assistance or its contractors for any damage to your vehicle that may occur as a result. Due to contractor limitations, this service may not be available in all cases. If a member has received and continues to request Roadside Assistance or Towing for a vehicle repeatedly on an unjust and excessive number of instances, we may refuse to provide further Roadside Assistance or Towing and will then offer an alternative service at the member’s expense – payable upon request of service.
We reserve the right to amend prices and inclusions of policies without prior notice.×